FAQs

Frequently Asked Questions (FAQs)

1. What is the estimated delivery time?

We offer free standard shipping within the UK. Orders typically arrive within 5–8 business days. You'll receive an email confirmation with tracking details once your order has shipped.

2. How do I track my order?

To track your order, please email us at tinytrunksh@gmail.com with your order number, full name, and email used at checkout. We’ll respond with an update within 1 business day.

3. Can I return an item?

Yes! We accept returns within 30 days of delivery. Return shipping is completely free, and there are no restocking fees. Final sale items are not eligible for return.

4. How do I start a return?

To initiate a return, email us at tinytrunksh@gmail.com with your order number and the reason for return. We’ll provide a prepaid return label and guide you through the steps.

5. Are your products safe for children?

Absolutely. All of our products are carefully selected and meet UK safety standards for children's items. If you have specific questions about materials or age suitability, feel free to contact us.

6. What payment methods do you accept?

We accept all major payment methods, including Visa, MasterCard, American Express, and PayPal. All transactions are secured and encrypted.

7. Can I cancel or change my order?

If your order hasn’t shipped yet, we may be able to cancel or update it. Please contact us as soon as possible at tinytrunksh@gmail.com or call us at +1 478 669 1730.

8. Do you ship internationally?

Currently, we only ship within the United Kingdom. We hope to offer international shipping in the near future.

9. My item arrived damaged. What should I do?

We’re sorry to hear that! Please contact us immediately with photos of the damage and your order number. We’ll arrange a replacement or full refund right away.

10. How can I contact customer service?

You can reach our support team by email at tinytrunksh@gmail.com or by phone at +1 478 669 1730. We're available Monday–Friday, 9am–5pm GMT.